Client-Centered Customer Success & Project Management
Meet Amanda, Your Trusted Advocate for Success!
With a passion for fostering strong client relationships and a knack for problem-solving, Amanda is your go-to partner for achieving your business goals.
With 7 years of experience in student and customer success management, Amanda has honed the art of understanding client needs, anticipating challenges, and delivering tailored solutions that drive satisfaction and loyalty.
From onboarding to ongoing support, Amanda is dedicated to ensuring your success every step of the way. With a blend of empathy, communication prowess, and a commitment to excellence, Amanda is not just a manager but a trusted ally in your journey to success.
Experience the difference of having Amanda in your corner – because your success is our success.
Amanda Cox
Professional Experience
Program Specialist/Brand Ambassador Manager, Campus Marketing
Kaplan North America
Feb 2022-Present
- Manage portfolio of 1,000+ organizations and 50 student employees at universities in multiple time zones across the United States and Puerto Rico
- Leverage expertise and distill customer data insights to develop cadenced communication strategies that support client adoption of products
- Consistently exceed KPIs for lead generation and sales goals across 4 consecutive marketing campaigns, most recently achieving a 33% increase in product adoption and satisfaction year over year
- Lead and collaborate on 10 cross-functional projects in a 3-month period, utilizing various methodologies such as waterfall and agile, while fostering positive relationships to achieve timely execution of deliverables
- Create and present engaging materials to both internal and external teams
Event Manager, Dean of Students Office
Illinois State University
June 2020-Feb 2022
- Managed budget, scope, risk, personnel, timelines, execution and evaluation for over 50 large-scale concurrent University events annually in both a virtual and in-person format
- Created, allocated, and managed annual program operating budget of $350,000+, ensuring optimal resource utilization and cost efficiency
- Interviewed, hired, trained, mentored and evaluated diverse team of paraprofessionals, and student employees
- Created and implemented comprehensive marketing assets across print and digital platforms, resulting in increased event visibility and engagement
- Reviewed, negotiated and executed over 200 vendor contracts annually in coordination with University legal team
Peer Mentor Program Manager, Student Success
University of Wisconsin - Milwaukee
July 2019-May 2020
- Successfully transitioned in-person mentoring for all first-year University students, and onboarding of peer mentor staff to a completely virtual format amid beginning stages of COVID-19 Pandemic
- Managed team of 50 student staff, and created comprehensive training materials to enhance employee and program effectiveness
- Analyzed program findings to create data-driven improvements to student success and University retention efforts
- Sought various University committees centered on student welcome programs, mental health resources, and DEI to make change, improve effectiveness, and enhance support of students on campus
- Led and facilitated Ignite Leadership Program for cluster of ten students
Technical Skills
Well versed in a variety of software & AI tools.
- G-Suite
- Microsoft Office
- Asana
- Canva
- Formstack
- Slack
- Pardot
- Qualtrics
- Salesforce
- Hubspot
- Smartsheet
- Tableau
- Workday
- Zoom
- AI Note Taker
- AI Video Recording
- Currently working on Google PMP Certification
Education
Illinois State University
M.S. Education (2019)
B.A. Spanish (2017)
B.A. Music Education (2017)
Feedback from Colleagues
Why Amanda is a great team member & leader.
Amanda is incredibly talented, driven, & a blast to be on campus with. I love having her as a part of the campus marketing team & know we are better off because of her.
- A. Hames, Senior Manager & Direct Supervisor
Amanda is a breath of fresh air and an incredible asset to the team. I’ve loved working with her on countless projects & admire her passion to support each and every person on our team.
- S. Rehman, Program Specialist
Amanda’s knowledge is unmatched & her kindness awe inspiring! I thank Amanda for encouraging me, teaching me, making me laugh, and making me an overall better person.
- A. Hutton, Manager
Amanda has been such an amazing addition to the PS team over the last two years. Your impact will continue to be felt through each presentation delivered to students by our team.
- S. Moss, Senior Manager
Thank you to Amanda for everything you’ve done for the Team Vibe, the broader campus marketing team, and for the countless students you’ve supported over the last 2 years!
- A. Howton, Director
